Convoy resolves routine tickets instantly, learns from your docs, and hands off complex cases with full context — so your team focuses on what actually matters.
Support teams spend 80% of their time answering the same questions. One person handles the 200-repeat-a-day queue while the interesting, complex cases pile up behind them.
Convoy replaces that person. Not with a chatbot that says "sorry, I didn't understand that" — with an autonomous agent that reads context, takes action, and escalates with full summary when it hits a wall. Your team handles the cases that actually require a human.
Handles refunds, returns, exchanges, order status, account updates, and common troubleshooting — without a human in the loop.
When confidence is low, the agent pauses, writes a full summary, and hands off to a human — complete context, no repetition required.
Connects to email, live chat, and your helpdesk. Unified queue, unified agent, unified brand voice across every channel.
Every escalated ticket becomes training data. Convoy gets more accurate over time — you don't retrain it manually.
Every action is logged. Full conversation history, decision rationale, and escalation notes — ready for audits anytime.
Trained on your documentation, calibrated to your tone. Customers can't tell it's AI — until they need something complex.
Email, chat, helpdesk — Convoy reads your existing support history and builds context from day one.
Define what Convoy can do autonomously and what requires human approval. Refunds under $100? Go. Refunds over $500? Escalate.
Convoy works the queue. You get a daily digest: tickets resolved, escalations, patterns worth knowing about.
Convoy doesn't need onboarding, doesn't call in sick, and handles the volume that makes human agents burn out. The support you built your business around — finally running without you.